Privacy Policy

1. Introduction

DLC Painters LLC respects the privacy of website visitors and clients. This Privacy Policy describes how DLC Painters LLC collects, uses, and handles personal details when you visit our website, submit estimate requests, or communicate with us about our painting services. This policy applies strictly to information collected through this website and related direct communications.

2. Information We May Collect

We may collect information that you voluntarily provide to us when requesting a free estimate, contacting us, or otherwise communicating through our website. Depending on the details you submit, this information may include:

• Contact Information: Your full name, phone number, and email address.
• Project Details: Your physical street address or city, type of painting service requested, anticipated project timeline, and any specific notes or details you include in your message.

Additionally, limited technical information may be collected automatically when you visit and browse our website. This information is standard for modern web hosting and performance monitoring, and may include:

• IP address and approximate location derived from it.
• Browser type, version, and device operating system.
• Referring pages, pages visited on our website, and interaction data.

3. How We Use Information

We use the information you submit through the website to support our legitimate business operations. Specifically, we may use your details to:

• Respond directly to your estimate and consultation requests.
• Contact you to discuss project details, scope of work, and scheduling.
• Compile and deliver detailed, written project proposals.
• Provide customer support and answer questions about our services.
• Operate, secure, and maintain the functionality of our website.
• Comply with applicable legal obligations or respond to lawful requests.

We do not use your personal details for advanced profiling, artificial intelligence training, or unrelated advertising campaigns, nor do we engage in automated profiling.

4. Estimate Requests and Communication

When you submit an estimate or contact request on our website, you agree that we may use the contact information provided to respond to your inquiry. Please note that submitting a request through the website does not guarantee project acceptance, project availability, a specific price, or establish a contract for painting services. All project commitments, exact scope, and final pricing are established through separate written estimates and agreements.

Please note that submitting our forms does not enroll you in automated marketing call programs or recurring promotional text messaging systems.

5. Cookies and Website Technology

Our website utilizes standard, essential technical cookies and browser features to ensure proper site functionality, security, and basic navigation performance. We do not use persistent advertising cookies, tracking pixels, or cross-site tracking systems to monitor your behavior across other web properties or build advertising profiles.

6. Analytics and Third-Party Services

We host our website and process estimate form submissions using Netlify (our hosting and form provider). Interacting with the map on our service area section or social media buttons may direct you to third-party platforms (such as Google Maps, Facebook, or Instagram). These external services are operated independently and are governed by their own respective privacy policies and practices. We are not responsible for the privacy practices or content of third-party platforms.

7. How Information May Be Shared

DLC Painters LLC does not sell your personal information to third parties for money. We share information only in limited, business-related circumstances, such as with:

• Service providers that assist us in operating our website and business, including hosting providers (Netlify), email delivery services, or professional advisers.
• Legal authorities or third parties when disclosure is reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights and property, or investigate fraud or security issues.

8. Data Retention

We retain information submitted through the website for as long as reasonably necessary to fulfill the purposes for which it was collected, such as responding to your inquiries, scheduling walkthroughs, maintaining business records, or resolving disputes. We may delete or anonymize personal information when it is no longer needed for these legitimate business or operational purposes, subject to applicable legal requirements.

9. Data Security

We take reasonable administrative, physical, and technical measures to protect the information you submit. However, please be aware that no security system is completely infallible. We cannot guarantee absolute security or promise that unauthorized access or data breaches will never occur. We advise you to exercise care when sending personal details online.

10. Children's Privacy

Our website is designed for property owners, homeowners, businesses, and individuals seeking professional painting services. We do not direct the website to children, nor do we knowingly collect personal information from children under 13. If we discover that a child under 13 has submitted personal information through our website, we will take steps to delete it promptly.

11. Your Privacy Choices

Depending on your location and applicable local laws, you may have certain choices regarding your personal information. You can reach out to us at any time to request updates, corrections, or ask questions about the information you previously submitted through our website. We may require you to verify your identity before responding to such requests.

12. Third-Party Links

Our website contains links to external platforms, including social media pages (Facebook, Instagram) and mapping services (Google Maps). We do not control these third-party websites or their privacy protocols. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website technology, business practices, or legal requirements. When we make material updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page occasionally to stay informed about how we handle information.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us. We are happy to help.